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Frequently Asked Questions

Getting started

What does upRing do?

upRing helps you to effortlessly keep your contact list private, up-to-date and clean. upRing is the easiest and safest way for you and your contact to reach each other over time even as your information changes.

It works two ways:

(i) your contacts confirm their contact details and update them for you over time; and

(ii) you ensure that contacts relevant to you (either professionally or personally) have your most recent up-to-date contact details.

Information is profiled in Cards (e.g. business, personal, family, school, party…). Each of your Cards can be shared with selected contacts, allowing you to control what information you share and with whom. Personalize Cards by adding custom fields. Add comments and explanations to Card exchanges.

upRing is not a social network but a private tool. You can think of it as a private address book or a private user-to-user communication tool. And when we say private, we really mean private:

(i) You retain control at all times: you decide what to share, who to share it with and for how long you want to share it.

(ii) Your contact list remains solely in your device. You can rest assured: we are unable to use it because we don’t extract it.

(iii) Communication occurs device-to-device, without storing the information exchanged in the form of Cards on our servers. This means that communication only occurs when your device and your contacts’ device are both reachable simultaneously. You may have to wait a bit but your communications will be totally secure.

What is a Card?

upRing helps you organize your personal information in the form of Cards. You can share Cards privately from device to device so that your contacts can keep their contact list up-to-date. You can create as many Cards as you would like (e.g. business, personal, family, school, party…), and you can share each of them with selected contacts.

You can also request Cards from your contacts by sending them a data request that will update your contact list and help you to keep it clean. When a Card is updated by its owner, contacts that have previously received the Card will be notified automatically. This allows Users to reach each other over time even as their information changes.

upRing Cards contain more fields than your native Contacts app. You can also customize fields in each of the Cards to reflect information relevant to your contacts.

Are Cards a kind of business card containing different personal details that I can share privately with the contacts I choose?

Yes, you can think of Cards that way. You can have a Business Card, a Professional Card, a Personal Card, a Family Card or even personalize the Card’s name. Are you organizing a party? Great, you can share a Card with the details of the party and use it as an invitation. The important thing is that you decide how you use upRing.

Please let us know how you use upRing Cards: hello@upRing.com

How do I share information with my contacts?

It only takes a few steps:

(i) Input your personal details in Cards.

(i) Verify emails and cell phone numbers to enable sharing your Cards with contacts (this allows us to prevent phishing and allows you to benefit from upRing’s revolutionary device-to-device communication technology with enhanced privacy and safety levels).

(iii) Share one or more of your Cards with selected contacts. You can add a personalized message.

When you share one of your Cards with a contact for first time:

(i) If your contact has verified the email and/or telephone number in your contact list, then they will receive an in-app, device-to-device communication as soon as both of your devices are reachable simultaneously.

(ii) If your contact is not currently an upRing user or if they have not verified the emails or numbers you have for them, then the contact will receive an email or an SMS with a private link for them to obtain your personal information privately and device-to-device.

Once you have exchanged information with a contact, communication between the two of you will always happen in-app in order to maximize your privacy and safety.

Edit your Cards and update your contacts automatically. It’s that easy.

You can share Cards in multiple ways:

(i) Select Share Cards from the Home section to choose multiple contacts (or groups if you have them) and share one of your Cards with all of them.

(ii) Select one of your Cards and share it with one or more contacts (or groups if you have them).

(iii) Select a contact from your contact list and click Share one of my Cards”.

(iv) Select one of your Groups (if you have them) and click Share Card.

Delete the Card to stop sharing it with all your contacts or go into the desired contact’s details and click the Card you want to stop sharing. You can also stop sharing a Card with a contact before they accept your Card by finding that specific event in the Activity Log (Activity / Event History) and deleting it.

Can I create and share multiple Cards?

Yes, you can. You can create and share as many Cards as you want. You can also send multiple Cards to one Contact.

Can I stop sharing a Card?

Yes, you can.

Delete the Card to stop sharing it with all your contacts or go into the desired contact’s details and click the Card you want to stop sharing.

Once you stop sharing a Card, your contacts will stop receiving Card updates.

Can I edit a Card? What happens if I edit it?

Yes, you can.

Go into the Card you want to edit, click “Edit”, modify the Card and save it.

If you are already sharing this Card with some of your contacts, they will receive an update automatically (except when adding unverified information to the card).

If you add unverified email addresses or cell phone numbers to a Card, you will be prompted to verify them. Upon verification, your contacts will automatically receive a Card update and will see the event in their Activity screen.

Only the contacts that you have already shared the Card with will receive an update.

How do I request updated contact information from my contacts?

You can request updated contact information from your contacts in multiple ways:

(i) Select Request contact data from a contact from the Home section to select multiple contacts (or groups if you have them).

(ii) Open a contact from your contact list and click Request Card.

(iii) Open one of your Groups (if you have them) and select Request Card.

By requesting updated contact information from a contact, you share the information you had in your contact list with them, except for your notes which will remain private.

When you request updated contact information from a contact with whom you have never exchanged information before, then:

(i) If your contact has verified the email and/or cellular telephone number in your contact list, then the contact will receive device-to-device, in-app communication when your devices are reachable simultaneously.

(ii) If your contact is not currently an upRing user or if the contact has not verified the emails or cell numbers you have, then the contact will receive an email or an SMS with a private link to obtain your personal information privately, device-to-device.

You can cancel a Card request before that contact replies to your request by going into that specific event in the Activity Log (Activity / Event History) and canceling it.

A contact may send you a Card even if you do not request it:

(i) If the contact is in your contact list, the Card will be automatically accepted and shown in the contact’s details.

(ii) If the contact is not already in your contact list, you will have to accept the Card manually.

(iii) If it is not the first time a contact reaches you or if they contact you on one of your verified emails and/or cell numbers, then you will have in-app, device-to-device communication when both of your devices are reachable. We recommend verifying email addresses and cell phone numbers that you rarely use to maximize your privacy and safety through upRing’s unique communication technology.

(iv) If your contact reaches out to you for first time to an email address or cell phone number that you have not verified, then you will receive an email or SMS with a private link. This will establish private and safe communication via upRing.

What happens to the previous info I had about a contact when I receive a Card from that contact?

You can always view previous (outdated or old) information in upRing. upRing does not delete it when you receive updated information. It remains available for your convenience unless you specifically delete it.

When you receive a Card from a contact with updated information, you will see both the new and old information in an organized manner in the contact’s details. You will be able to view the information in each of the Cards received from a contact as well as the data originally imported from your native contact database (or subsequently edited by you).

What you see in your native Contacts app will depend upon the synchronization setting you select.

What if a contact edits or eliminates a Card?

When a Card shared with you is modified, you will receive an update notice in your Activity screen. If the contact adds unverified emails or cell numbers to the Card, then you will not receive an update notification until the contact verifies them.

If a contact eliminates a Card, you will see the Card in the contact’s details with symbol indicating it has been erased. You will be able to delete the Card from your device and will never receive another update for that Card.

Popular questions

What makes upRing different from other existing alternatives?

We are film believers in digital ethics. This is the ultimate reason why upRing went live. Our digital ethics principles go far beyond the most restrictive data protection regulations across the globe.

We recommend checking to see whether other apps in your device comply with upRing´s ethical and technological principles:

(i) upRing does not extract sensitive information from your device unless it is explicitly necessary for the services it offers, and only after your explicit consent.

(ii) Your contacts remain solely in your device. We don’t have them. This is our best way to guarantee that we will not contact them unsolicitedly or on your behave.

Tip: we suggest exercising caution whenever a contacts app wishes to extract your contact list from your device. Most of the time, there is no need.

(iii) Information exchanged between users is none of our business. Communication between users is absolutely private. upRing guarantees this through a revolutionary communication system that avoids storing data on our servers. Communication through upRing is private, encrypted, and, most notably, device-to-device. upRing’s revolutionary asynchronous communication technology enables you and your contacts to exchange information device-to-device. This happens only when both of you are connected at the same time. You may have to wait a bit for the information to flow but you will have certainty about privacy and safety.

Tip: we recommended testing how communication takes place in the apps you are using. If you send a message to a contact and the message is transmitted even when one of the devices is switched off, this means that the message to a contact and the message is stored somewhere and is not being delivered device-to-device.

(iv) You choose how you use upRing and retain full control at all times. This is reflected across the app:

– You decide what information you share, with whom you share it and for how long you share it.

– Stop sharing your Cards or eliminate them and your contacts will no longer be updated.

upRing never communicates with your contacts and only facilitates communication upon your explicit request (or that of one of your private contacts).

– Personalize communications with your contacts by adding an explanatory or informative message.

– Try it or cancel it: stop using upRing whenever you want and visualize in your native Contacts app the information you had before using upRing.

(v) We fight against fraud and misbehavior. upRing incorporates specific measures such as:

– Users must adhere to our ethical Terms of Use and can be banned if other users report misuse or any illegal action.

upRing fights spam by only allowing you to communicate with your personal contacts. If you don’t have someone in your contact list, you will not be able to communicate with them.

– Users must verify key contact data (i.e. emails and cell phones) if they want to share a Card that contains such data. This prevents phishing and confirms ownership of key data. Note that there is one exception: when a user replies to another user’s data confirmation request, we consider that the user initiating the communication already knows the user receiving the communication.

We are convinced that you will appreciate upRing’s ethical principles as much as we do. We hope that one day every mobile application will guarantee these same principles.

Who can request or send me information?

Only your contacts can request or send you information through upRing. Contacts means people with whom you have previously exchanged email addresses and/or cell phone numbers.

Only your contacts will be able to send you their Cards. When these Cards contain emails or cell numbers, they will only be able to send them to you if they have verified them first.

If a contact revokes verification of an email address and/or a chell phone number that they had shared with you in the past, you will no longer receive updates for that Card for as long as it contains unverified information.

Why can’t I send a Card to some of my contacts?

There are 2 possible explanations:

(i) Does the Card that you are trying to share have unverified email addresses and/or cell phone numbers? Remember that all key contact information in a Card needs to be verified prior to sharing it with your contacts. Verification prevents phishing and provides users with certainty regarding the contact’s identity. Note that the one exception to this is when a User replies to another User’s data confirmation request. We consider that in such cases, the user initiating the communication already knows the recipient.

(ii) f you cannot select a contact from the contact list, it is because you do not have the contact’s email or cell phone number. This means that upRing has no contact information that can be used to channel your communication.

Why can’t I request a Card from a contact?

If you cannot select a contact from the contact list, it is because you do not have the contact’s email or cell phone number. This means that upRing has no contact information that can be used to channel your communication.

It may also be because you have already requested a Card from that contact, and they haven’t replied. You can find these requests under ‘Activity / Historical Events / Data requests sent to contacts’. If the contact has not replied to your data request, then you can cancel it. Once cancelled, you will be able to resend it.

Can I access my contacts without an Internet connection?

Yes, you can. Remember that your contacts remain solely in your device, which means that there is no need to be connected to access them.

What happens if the phone is disconnected or without coverage?

Nothing really happens. You can still access your contacts in upRing (remember that they reside only in your device).

Any Card that you shared with a contact or data request confirmation that you sent to a contact while you had no service will be automatically processed once you have coverage again after opening the app.

Communications

How does upRing manages data exchanges?

We built upRing with the aim of delivering the highest levels of ethics, safety and privacy. Our data exchanges are no different.

We do not manage data exchanges between users. We simply facilitate user connections. upRing’s in-app, device-to-device communication technology acts like a traffic agent. When both parties’ devices are reachable, upRing signals them and provides each User with the necessary information to stablish a direct communication from device-to-device.

When you open upRing, your app checks with our servers to see if anyone has tried to send you a Card or confirmation request. If they have and the other party is reachable, then we tell them that you are ready to establish a peer-to-peer communication. We provide both of you the necessary signaling information for you to establish direct, device-to-device communication. We do not store or manage any sensitive data exchanged.

We may use notifications to let you know that someone is willing to deliver a Card or confirmation request to you. These notifications may indicate to us that your device is reachable at that point in time, so that the direct device-to-device communication may be stablished even while your app is in the background.

On some occasions, you will not be able to benefit from upRing’s device-to-device communication technology. This happens when one of your contacts is not an upRing users. It can also happen if they are an upRing user and you are contacting them for the first time, but they have not verified their emails and/or cell numbers that you have in your contact list. In such cases, we do not send your sensitive private details via email or SMS. Instead, your contacts will receive an email or an SMS with your message (if you wrote one) and a private link that directs your contacts to upRing. You and your contacts will only have access to data exchanges in-app (through upRing) and only when both of your devices are reachable simultaneously.

What does user-to-user or device-to-device communication mean?

It means that the actual exchange of information between Users occurs directly between devices, rather than through a central server.

Data exchanged remains only in the User’s device. Because there is no central server that stores such data, communication requires both devices to be live simultaneously.

Does upRing have access to the information exchanged?

No. upRing does not have access to the information exchanged between Users.

upRing’s in-app, device-to-device communication technology acts like a traffic agent, indicating when your devices are reachable simultaneously and providing both of you with the technical details for your devices to find each other and establish direct communication.

When you communicate with a contact that is not an upRing User, then upRing will only retain the contact’s email address and/or cell phone number for the purposes of (i) sending your contact an email or SMS with a private link that will allow the contact to connect privately with you in-app and from device-to-device and (ii) avoiding spamming your contact if you or other users try to connect at the same time. In this specific case, upRing will also include any message that you included when sharing the Card or when requesting data confirmation in the email and/or SMS sent to your contact. No other information is retained by us.

I sent one of My Cards to a contact. Why haven’t they received it?

Communication between Users is completely private. upRing guarantees this through a revolutionary communication system that avoids storing data on our servers. Communications through upRing are private, encrypted, and, most notably, device-to-device.

upRing’s revolutionary asynchronous communication technology enables you to exchange information from device to device with your contacts and only when you are simultaneously connected. This may mean that you will have to wait a bit for the information to flow, but it will guarantee your privacy and safety.

Tip: we recommend testing how communication takes place in the apps you are using. If you send a message to a contact and the message is transmitted even when your device is switched off, this means that the message is stored somewhere and is not being delivered device-to-device.

Recent questions

What happens if I remove the native Contacts app from my device to free memory?

Nothing really happens. upRing and all other applications that interact with your native contact database will continue running normally.

Should I only use upRing and disregard the native Contacts application?

The short answer is: no, you do not have to.

As supporters of digital ethics, we defend your freedom to use whichever application you prefer. upRing integrates nicely into the existing mobile ecosystem and does so by offering alternative synchronization settings with your native Contacts app.

We would obviously love for you use upRing as your preferred contact application and will be happy to receive any feedback that helps us improve your experience using upRing.

Why should I use upRing and not the native Contacts application?

You can actually keep using your native Contacts application. Although eventually, you may also decide to start using upRing as your default app.

The advantages that upRing offers you are numerous as you can see for yourself by reading through the Most Frequently Asked Questions or by trying upRing.

By using upRing, you will set order to the chaos of information contained in your native Contacts app.

You will also ensure that contacts that are relevant to you have your most recent and up-to-date contact information.

upRing really enables Users to stay reachable regardless of the changes that they go through.

upRing integrates nicely into the existing mobile ecosystem and does so by offering you alternative synchronization settings with your native Contacts app. You decide what information you want to view in your Contacts app: “All contact details” or “Updated contact details only“ or “Stop synchronization”. If you are not satisfied with upRing, you can always Rollback your contacts’ information to how it was before you started using upRing.

If there is something about upRing that you’re not convinced about, just let us know here.

What additional features are you working on?

We are working on many cool features, but for now, we must keep them a secret. Sorry.

What we can tell you, though, is that we will continue supporting digital ethics and protecting your safety and privacy. We promise to surprise you!

Keep a close eye on updates and future developments!

Who is behind upRing?

upRing is backed by Lion Nest which is Abac Capital’s venture capital arm. Abac Capital (Abac) is an internationally focused private equity firm with headquarters in Barcelona.

upRing‘s founders hail from the senior team at Apax Partners (Apax) and have an outstanding track record in both private equity and venture capital. Apax had the region’s best venture capital performance history under the Abac’s team: 3 out of 4 ventures that were invested in during the business plan phase made it to IPO.

At upRing, our founders come from a range of industries and backgrounds. They bring ample international experience to the table, having developed their careers at companies in the US and across Europe.

Learn more about us here.

How does upRing make money without accessing my contact list's data?

We are in it for the long haul. Making money off your data is not a long-term strategy. We want you as User (and maybe even as a customer), but we do not want your data.

Some of the upRing’s features may be free to use but others may only be available to Pro Users. We will continue developing cool and handy features for you to enjoy, and some of them may only be available to Pro Users.

We will keep you informed as we release future versions with additional features.

I would like to invest in the next capital round. Is this possible?

We are glad to hear that you like what we are doing so much that you would like to invest in upRing. Although we cannot promise anything, it would be great if you let us know more about yourself and explain to us why you are interested. We promise to get back to you when it is the right time.

What are Groups?

One of the cool features upRing offers you is the ability to easily classify your contacts into Groups (e.g. business, family, soccer team, friends, university…). You can add a contact to as many groups as you want.

Once classified, you can use Groups to search or to communicate with contacts in that Group (e.g. share a Card, request information…).

Are you still unclear as to how Groups work? Let’s assume you are organizing a wedding or a party:

(i) You classify contacts attending the event in a Group called “Wedding”.

(ii) You want to know their mailing address so that you can send them the physical invitation (yes, sometimes you still are ‘old school’), so you send them a confirmation of data request with the message “Hi! I’m getting married. Please confirm your current address so I can send you the invitation. I hope you can make it!!”.

(iii) Once your contacts send you their Cards with their addresses, you share a Card called “Wedding Day” with the group that includes the location of dinner on the date of the wedding, a custom field with the bank account number for the charity organization you support and a public note explaining everything they need to know ahead of the big day.

(iv) When your contacts receive your Card, they will have all this information perfectly organized in their contact list. All this is possible after simply confirming their contact details!

upRing database & synchronization

Does upRing work directly on the native contacts database? Why?

No. upRing works using its own contact database and then synchronizes with the native contacts database. upRing’s contacts database remains solely in your device; we do not have access to your contacts.

Working in its own database allows upRing to offer numerous advantages:

(i) If you are not satisfied with upRing, you can decide to leave your native Contacts database like it was before you started using upRing.

(ii) Multiple synchronization settings allow you to choose how to visualize information in your native contact database.

(iii) upRing offers additional contact fields that are not in your native contact database.

(iv) Contact details in upRing are well organized by Card received.

Does upRing extract my contacts database from my device?

No. This is your information, and only you should have it.

We believe it is highly unethical to offer an app that requires extracting information such as your contact database when there are alternative technological solutions that make it completely unnecessary.

We strongly recommend against granting access to your contacts to any app that will extract your contact list from your device.

Do changes to contacts’ data in upRing remain available in other applications?

Yes. upRing integrates nicely into the existing mobile ecosystem. upRing offers alternative synchronization settings so you can decide what information you want in your native Contacts app.

To the extent that you grant access to your native contact database to other apps, the information will be available to these apps.

You decide what information you want to view in your Contacts app: “All contact details” or “Updated contact details only” or “Stop synchronization”. If you are not satisfied with upRing, you can always rollback your contacts’ information to how it was before you started using upRing.

If there is something about upRing that you’re not convinced about, just let us know here.

What synchronization options with the native Contact app does upRing offer?

upRing integrates nicely into the existing mobile ecosystem and does so by offering you alternative synchronization settings with your native Contacts app. From the moment that you give upRing access to your native Contact database, upRing and your native Contact database stay synchronized.

Any change you make to your native Contact database will be reflected in upRing’s. Furthermore, any change you make to your editable information in upRing (i.e. the original imported data) may be reflected in your native Contact database depending on the synchronization setting selected.

At upRing, you always have access to all types of information. There are 4 different synchronization settings for you to choose from based on the information you want to be visible in your native Contacts app:

– “Updated contact details only”: If you want your Contacts app to be as clean as possible, this should be your choice. Your native Contacts app will show the most recent information received (if any has been received) except for your private notes which will continue to reflect what has been inputted manually.

– “All contact details”: Your native Contacts app will show both old information (including any modifications made to such information) as well as up-to-date information received through upRing in the form of Cards.

Because certain fields in your native Contacts app can only have one form of data (e.g. first names, last names, company, title…), upRing applies the following logic to these: (i) Name fields will show updated information received in the first Card from a contact or different information if you edit it. (ii) Only original or edited private notes will be shown. You will never see public notes received from your contact. (iii) Company and other unique fields will show the latest information received.

– “Stop synchronization”: Your native Contacts app will not be further updated with the information you receive in Cards as of the moment you establish this as the synchronization option.

– “Rollback”: Select this setting if you are not satisfied with upRing or if you want to leave your Contacts app like it was before starting to use it.

How do I change synchronization options?

You can select your synchronization option of choice in Settings / Synchronization.

Can I leave the native contact database like it was before using upRing?

Yes, you can.

We want you to feel comfortable using upRing. We understand that the information contained in your contact list is extremely valuable to you. That’s why we offer the possibility to revert your contact list to how it was initially. If you ever stop being satisfied with how upRing cleans your contact database, you can simply roll it back.

Our commitment to digital ethics includes offering you the option to quit upRing at any time.

You can select “Rollback” in Settings / Synchronization and the information in your Contacts app will go back to the way it was before you started using upRing.

We are eager to hear about your experience to use it to keep improving upRing. Please let us know your thoughts: hello@upRing.com

Privacy & Safety

Is my contact list information safe?

Absolutely. The information contained in your contact list only resides in your device, not in our servers. Therefore, your contact list is as safe as your mobile device.

Do you extract my contact list from my device?

No, we do not. Your contact list remains solely in your device. We do not have it.

We suggest exercising caution whenever a contacts app wishes to extract your contact list from your device. Most of the time, there is no need.

Does my contact list remain only in my device?

Yes, it is only in your device. We do not have it. We do not know who your contacts are or what information you have about them.

We suggest exercising caution whenever a contacts app wishes to extract your contact list from your device. Most of the time, there is no need.

Do you contact my contacts?

No, we do not contact your contacts. Only you decide who to contact and when to do so. You are also completely in charge of why you choose to contact them.

Bear in mind that we do not extract your contact list from your device. So, it is impossible for us to contact them without you requesting us to do so.

We suggest exercising caution whenever a contacts app wishes to extract your contact list from your device. Most of the time, there is no need.

Do I retain full control of my contacts and communications with my contacts at all times?

Yes, you certainly do.

Your contact list remains only in your device. We do not extract your contact list from your device. This means we cannot contact them. We suggest exercising caution whenever a contacts application wishes to extract your contact list from your device. Most of the time, there is no need.

Only you decide who to contact and when to do so. You are also completely in charge of why you choose to contact them. Only you can decide to share one of your Cards. Likewise, only you can choose to request data confirmation from a contact.

You also decide how you want to synchronize with your native Contacts app. If you are unsatisfied with upRing, you can revert the information in your native Contacts app to how it was before you started using upRing.

Are communications with my contacts safe?

Absolutely. Your communications are safe and private thanks to upRing’s unique and ethical communication technology.

If your contacts are not upRing users and you send them a Card or a request for data confirmation, your contacts will receive an email or an SMS with your message and a private link: emails and SMS do not include sensitive information contained in your Cards. You and your contacts will only have access to data exchanges in-app (through upRing) and only when both of your devices are reachable simultaneously.

upRing’s in-app, device-to-device communication technology acts like a traffic agent, indicating when your devices are reachable simultaneously and providing both of you with the technical details for your devices to find each other and establish direct communication.

How does key data verification add to safety?

Users must verify key contact data (i.e. emails and cell phones) if they wish to share a Card containing such data with their contacts. This prevents phishing and provides users with certainty regarding the contact’s identity.

The only exception to the above is when you or your contacts reply to a data request. This is because upRing uses the emails and/or numbers that a user already has for a contact to connect the user with that contact for the first time. This implies that the user is already certain of the contact’s identity, and verification is not required.

Key data verification allows you to benefit from upRing’s revolutionary device-to-device communication technology and its enhanced levels of privacy and safety. Communications are channeled in-app. They are completed safely & privately from device-to-device once your devices are reachable simultaneously.

We recommend verifying email addresses and cell phone numbers that you rarely use to maximize your privacy and safety through upRing’s unique communication technology.

Verifying all of your emails and numbers is the best way to guarantee that an update from a contact won’t get lost somewhere in your inbox. You also minimize the risk of someone hacking your email account and accessing the private links you have received.

Will I lose previous contact data?

No. You will not lose previous contact data.

You can always select “Rollback” in Settings / Synchronization and information in your Contacts app will revert to how it was before you started using upRing.

What information does upRing have about me?

upRing helps prevent identity-theft by requiring the verification of emails and phone numbers exchanged. We keep this information, which also allows you to receive in-app communications directly from your contacts.

You can use upRing without registering or verifying any data. upRing will then have no information about you. Unfortunately, for safety reasons, this will also mean that you will only be able to benefit partially from upRing’s features.

When sharing a Card with (or when sending an information request to) a contact for first time, we will also ask for your name so that the contact receiving your Card or request can know who you are. We will also keep your name.

upRing may also routinely collect non-personally identifying information and use it to improve your experience and to decide which new features may be beneficial to you in the future. This may include your activity in upRing (e.g. number and type of Cards created, shared and received; number of requests sent to contacts; Application uptime; successful vs failed connections…) and generic information (e.g. number of contacts in your contact list, generic quality measures of your contact list, location, preference data…).

How does upRing use personal data?

We suggest that you read through our Privacy Policy and look carefully at clause #2 (“What data do we collect and what is the purpose of data processing?”). We strongly support digital ethics, and we are positive that you will like what you see.

The short answer is that we do not extract Personal Data from your contact list (it remains in your device). We limit the amount of your Personal Data stored to the minimum required for safety, privacy and operational reasons. Actually, the only data we keep about you is your verified emails and phone numbers (to allow you to share your Cards and to benefit from upRing’s device-to-device communication technology) and your full name the first time you contact someone that does not have the app or that has not verified the emails and/or numbers that you have for that contact.

Does upRing share personal data with third parties?

We use reputable third parties to assist us in delivering services to you. This includes, for instance, third-party service providers that facilitate electronic communications requested by you (e.g. to send emails or SMS to people you contact for first time via email addresses and mobile phone numbers that they have not verified).

Therefore, we may share portions of your Information with these third parties to the extent necessary for the provision of these services.

These companies are acting on our behalf and are required, by contract with us, to keep this Information confidential and are only authorised to use it for specific purposes.

Data verification

Why do I have to verify key contact data (cell phones and email addresses) in a Card for me to be able to share the Card with my contacts?

We are determined in our fight against fraud and misconduct. Hence, upRing incorporates specific measures to protect users with verification being one of them.

All emails addresses and cell phone numbers must be verified prior to sharing them with your contacts. Verification provides users some certainty about the identity of the contact and prevents phishing.

If you identify any instance of misuse, fraud or any other illegal behavior, please report it so we can take immediate action: hello@upRing.com

Are there any exceptions to verifying my key contact data?

Yes, the one exception to this is when a User replies to another User’s data confirmation request. We consider that in such cases, the user initiating the communication already knows the recipient.

Please note that you will be able to share Cards containing unverified information if a contact sends a request for updated contact data. However, the Card will not trigger automatic updates to your contact even if you modify it. Automatic updates of Cards shared will only happen if they contained verified key contact data.

Should I verify cell phone numbers and email addresses that I do not plan to share in a Card?

We strongly recommend verifying all your email addresses and cell phone numbers even if you rarely use them and do not plan to share them (e.g. university emails after graduating or old email accounts that you never got rid of).

Verifying key contact data comes with convenience, safety and privacy advantages:

(i) When you verify rarely-used contact details, you provide old contacts that may have outdated information with a way to (re)connect.

(ii) When these contacts reach out to you, you can use upRing to update your contact details on their address books.

(iii) By verifying all of your email addresses and cell numbers, you avoid receiving emails and SMS from contacts using upRing to send you their updated contact details (in the form of Cards) or data request confirmations. Remember that communications through verified emails and numbers provide you with the maximum level of safety and privacy. This is because these communications will be channeled in-app and completed from device-to-device only when your devices are reachable simultaneously.

Verifying all of your emails and numbers is the best way to guarantee that an update from a contact won’t get lost somewhere in your inbox. You also minimize the risk of someone hacking your email account and accessing the private links you have received.

If I delete a Card with a verified cell phone number and/or email, will I have to verify the number and/or email again to share it in another Card?

No, these verified email addresses and cell phone numbers will continue to be verified until you specifically revoke verification.

You can have verified email addresses and cell phone numbers that are not in any Card. This is actually convenient for you (see “Should I verify cell phone numbers and email addresses that I do not plan to share in a Card?” for more details).

How can I delete or add verified numbers or email addresses?

You can revoke verification of email addresses and cell phone numbers in Home / Verify Cards.

Note that unverified emails and numbers remain only in your device. You do not have to delete them for us to remove them from our servers because we do not have them to begin with.

You can add emails and cell numbers in Cards. Once you save a Card that contains a new unverified email or cell number you will be prompted to verify them. You can also go to Home / Verify Cards (or to Settings / Verified Data) and verify them there.

What happens if I change my phone number or my email?

You can revoke verification of email addresses and cell phone numbers at any time. Just update your Cards with your new information and verify them so that your contacts receive an automatic update with your new contact information. It’s that easy.

Email addresses and cell phone numbers may only be verified by one User and on one device. This means that multiple people cannot create accounts with the same email address and/or cell phone numbers and have them considered to be verified information. If a verified key contact detail is registered by another user or on another device, it will automatically become unverified. This is done to prevent cases of misuse of upRing due to identity theft.

Other

Service Status

If there is an unexpected issue with our services or when undergoing scheduled maintenance, we will update our webpage.

Where are upRing's servers located?

We host all of upRing‘s servers in Oregon, using Amazon Web Services.

Our Privacy Policy and Terms of Use

To find out more, please read our Privacy Policy and Terms of Use

Android App Permissions Explained

Keeping your data safe and secure is very important to us. We only request permissions to the extent that they are necessary to deliver the service to you.

To find out more, please read our Privacy Policy and Terms of Use.

iOS App Permissions Explained

Keeping your data safe and secure is very important to us. We only request permissions to the extent that they are necessary to deliver the service to you.

To find out more, please read our Privacy Policy and Terms of Use.