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Frequently Asked Questions

Getting started

What does upRing do?
UpRing helps you effortlessly keep your contact list private, updated and clean. UpRing is the easiest and safest way for you and your contacts to remain accessible over time.

It works both ways:

(i) your contacts confirm you their contact details and keep them updated for you over time and

(ii) you can ensure that those contacts that are relevant to you (either professionally or personally) have your most recent updated contact details.

The information is profiled in Cards (e.g. business, personal, family, school, party…). Each of your Cards can be shared with selected contacts so that you can share different information with different contacts. Personalize them at will even with customized fields. Card exchanges can be commented and explained.

UpRing is not a social network but a private tool. Call it a private address book or a private user-to-user communication tool. And when we say private, we really mean Private:

(i) you keep control at all times: you decide what to share, who to share it with and for how long you want to share it

(ii) your contact list remains solely in your device so that you can be sure that we cannot use it since we don’t extract it

(ii) communication occurs device-to-device, without storing the information exchanged in the form of Cards in our servers. This means that communication only occurs when your device and Alfonso’s device are both reachable simultaneously. You may have to wait a bit but your communications will be totally secure.

What is a Card?
upRing helps you organize your own personal information in the form of Cards that you can easily share privately device-to-device with your contacts to keep their contact list up to date. You can create as many Cards as you want (e.g. business, personal, family, school, party…) and you can share each of them with selected contacts depending on your relationship.

You can also request Cards to your contacts sending them a data request confirmation that will update your contact list and help you to keep it clean. Whenever a Card is updated by its owner, contacts that received that Card will automatically be notified so that you and your relevant contacts will remain accessible over time.

Interestingly, upRing cards contain more fields than your native Contacts app. You can also customize fields ad-hoc in each of the Cards to reflect the information that you believe is relevant for your contacts.

So, are Cards a kind of business Card that contain my different personal profiles and that I can privately share with the contacts I want? Yes, you can think of Cards that way. You can have a Business Card, a Professional Card, a Personal Card, A Family Card or even personalize the Card’s name. Are you organizing a party? Maybe you want to share a Card with the details of the party as a kind of invitations. You decide how you use upRing.

Maybe you want to inform us about different ways you make use of your upRing Cards: [Link to email]

How do I share information with my contacts?
It only takes a few steps:

(i) profile your personal data in Cards

(ii) verify emails and mobile numbers to be able to share your Cards with contacts (this allows us preventing phishing and allows you to benefit from upRing’s revolutionary device-to-device communication technology and its enhanced privacy and safety levels)

(iii) share one or more of your Cards with selected contacts. You can add a personalized message

When you share one of your Cards with one of your contact for first time:

(i) if your selected contacts have verified the email and/or mobile telephone number that you had in your contact list, then they will receive device-to-device an in-app communication when both of your devices are reachable simultaneously.

(ii) if your contacts are not current upRing users or if they have not verified the emails or mobile numbers you have, then the contacts will receive an email or an SMS with a private link for them to get your personal information privately and device-to-device.

Once you have exchanged information with a contact, communications between that contact and you always happen in-app to maximize your privacy and safety.

Edit your Cards and update your contacts automatically. Easy.

You can share Cards in multiple ways:

(i) select Share Cards in the Home section to select multiple contacts (or groups if you have them) and share them one of your Cards simultaneously,

(ii) go into one of your Cards and share it with one or more contacts (or groups if you have them),

(iii) go into a contact from your contact list and click share one of your Cards, or

(iv) go into one of your Groups if you have them and select Share Card.

Stop sharing your Card with all contacts erasing it. Stop sharing a Card with one of your contacts in selecting the Card shared in the contact detail. You can also stop sharing a Card with a contact before that contact accepts your Card by going into that specific event in the Activity log (Activity/Event History) and erasing it.

Can I have and share multiple Cards?
Yes, you can. You can have and share as many Cards as you want. You can also send multiple Cards to one Contact.
Can I stop sharing a Card?
Yes, you can.

Erase the Card to stop sharing it with all your contacts or go into the desired contact’s detail and click into the Card you want to stop sharing.

Once you stop sharing a Card your contacts will stop receiving Card updates

Can I edit a Card? What happens if I edit it?
Yes, you can.

Go into the Card you want to edit, click “Edit”, edit the Card and save it.

If you did not add unverified emails or mobile numbers and you are sharing this Card with some of your contacts, they will automatically receive a Card update.

If you add unverified emails or mobile numbers to this Card you will be prompted to verify them. When you verify this new emails and mobiles, if you had shared the Card with some of your contacts they will automatically get a Card update from you and they will see the event in their Activity screen.

How do I request updated contact information to my contacts?
You can request updated contact information to your contacts in multiple ways:

(i) select ‘Request contact data to one or several contacts’ in the Home section to select multiple contacts (or groups if you have them),

(iii) go into a contact from your contact list and click Request Card, or

(iv) go into one of your Groups if you have them and select Request Card.

By requesting updated contact information to a contact you share with that contact the information you had in your contact list, except for your notes for that contact, which remain private.

When you request updated contact information to a contact with whom you have never exchanged information before, then:

(i) if your selected contact has verified the email and/or mobile telephone number that you had in your contact list, then the contact will receive device-to-device an in-app communication when both of your devices are reachable simultaneously.

(ii) if your contact is not a current UpRing user or if the contact has not verified the emails or mobile numbers you have, then the contact will receive an email or an SMS with a private link to get your personal information privately, device-to-device.

You can erase a Card request to a contact before that contact replies to your request by going into that specific event in the Activity log (Activity/Event History) and erasing it.

A contact may send you a Card without you having requested it:

(i) if the contact is in your contact list, the Card will be automatically accepted and shown in the contact details

(ii) if the contact is new or is not found in your contact list you will have to accept manually such Card.

(iii) if is not the first time a specific contact reaches you or if the contact is reaching you through an email and/or mobile telephone number that you had already verified, then you will receive device-to-device an in-app communication when both of your devices are reachable. We recommend you to verify even rarely emails and mobile numbers to maximize your privacy and safety through UpRing’s unique communication technology.

(iv) if your contact is reaching you for first time through an email or mobile number that you had not verified, then you will receive an email or an SMS with a private link to stablish a private and safe UpRing’s communication.

What happens to the previous info I had about a contact when I get a Card from that contact?

You can always see previous (outdated or old) information in UpRingUpRing does not erase it when you receive updated information. It actually remains available to you for your convenience until you specifically erase it.

When you get a Card from a Contact with updated information, you will see in the contact’s detail all new and old information well organized. You will be able to see the information contained in each of the Cards received from a contact and also the data that was originally imported from your native contact database (or subsequently edited by you).

The information you see in your native Contacts app will depend upon the synchronization setting that you have selected.

What if a contact edits or eliminates a Card?
The edition by contact of one of the Cards shared with you results in you receiving an update notice in your Activity screen. If the contact adds to such Card unverified emails or mobile numbers you will not receive the update notice until the contact verifies them.

If the contact eliminates a Card you will see the Card in the contact’s detail with an erased sign. You will be able to erase the Card from your device. You will never receive another update from that Card.

What are Groups?
One of the cool functionalities UpRing offers you is the ability to easily classify your contacts in Groups (e.g. business, family, soccer team, friends, university…). You can classify a contact in as many groups as you want.

Once classified, you can use Groups for ease of search or to communicate with the contacts in that Group (e.g. share a Card with them, request them information…).

Still unclear about how Groups work? Let’s assume you are organizing a weeding or a party:

(i) you group contacts assisting to the event as “Wedding”.

(ii) you want to know their full address so that you can send them the physical invitation (yes, sometimes you still are ‘old school’) and you decide to send them a confirmation of data request with the message “Hi! I’m getting married. I need you to confirm me your current address to send you the invitation. I hope you can make it!!”.

(iii) once your contacts send you their Cards with the address, you decide to share with the contacts in the Group a Card called “Wedding Day” with the location of the dinner on the wedding date, a customized field with the bank account details of that charity organization you support and a Public Note that explains all they need to know in advance of the big day.

(iv) when your contacts receive your Cards they will have this information dully organized in their contact list just by checking your contact details

Popular questions

What makes upRing different from other existing alternatives?
We really support Digital Ethics. This is the ultimate reason why UpRing went live. Our Digital Ethics Principles go far beyond the promises made by any of the apps we are sure you use, not to mention the most restrictive existing data protection regulations across the globe.

We recommend that you check if the apps in your device comply with the following UpRing’s ethical and technological principles:

(i) UpRing does not extract sensitive information from your device unless it is explicitly necessary for the services it offers, and only after your explicit consent

(ii) on this regard, your contacts remain solely in your device. We don’t have them, which is the best way to guarantee that we will contact them unsolicitedly or on your behave.

Important notice: we suggest that you remain cautious whenever a contacts app extracts your contact list from your device. Most frequently there is no need for it.

(iii) information exchanged between users is not our business. Communication between users is absolutely private. UpRing guarantees this technologically through a revolutionary communication system that avoids the storage of data in our servers. Communications through UpRing are private, encrypted, and, most notably, device-to-device. UpRing’s revolutionary asynchronous communication technology enables you and your contacts to exchange information device-to-device only whenever both of you are simultaneously connected. It may imply that you have to wait a bit for the information to flow but you will have certainty about privacy and safety.

Important notice: we suggest that you test how communications take place in the apps you use: if you send a message to a contact and the message is transmitted even when one of both devices is switched off, this means that the message is stored somewhere and not delivered device-to-device.

(iv) You choose how you use UpRing and you keep full control at all times. This is reflected on multiple instances across the app:

– you decide what information you share, with whom you share it and for how long you share it;

– stop sharing your Cards or eliminate them and your contacts will no longer be updated;

– UpRing never communicates with your contacts and only facilitates communication upon your explicit request (or that of one of your private contacts);

– personalize communications with your contacts by adding an explanatory or informative message;

– try it or cancel it: stop using UpRing whenever you want and visualize in your native Contacts app the information you had before using UpRing

(v) we fight against fraud and misbehaviors. Hence, UpRing incorporates specific measures to avoid these. Here are some examples of UpRing does it:

– users shall adhere to our ethical Terms of Use and can be banned by us if other users report misuse or any illegal action;

– UpRing only allows you to communicate with your personal contacts to fight spam. If you don’t have it in your contact list you will not be able to communicate;

– users have to verify key contact data (i.e. emails and mobile phones) whenever they want to share with one of their contacts a Card that contains such data. This provides all users certainty about the identity of the contact and prevents phishing. Note that the one exception to this is whenever a user replies to another user’s data confirmation request because we consider that in such case the user initiating the communication already knew the user receiving the communication.

We are convinced that you will appreciate UpRing’s ethical principles as much as we do. We hope one day every mobile application guarantees these principles to you.

Who can request or send me information?
Only your contacts can request or send you information through UpRing. Contacts means people with whom you have shared emails and/or mobile numbers in the past.

Only your contacts will be able to send you their Cards. When these Cards contain emails or mobile numbers, they will only be able to send them to you if they have verified all emails and mobile numbers in such Card.

If a contact unverifies emails and/or mobiles that they had shared with you in the past, the contact will not update you any more when editing the Card that contains such emails and/or mobiles (i.e. no update will be sent when the contact edits Cards).

Why I cannot send a Card to some contacts?
There are 2 possible explanations for this:

  1. Do the Cards that you are willing to share have unverified emails and/or mobile numbers? Remember that all emails and mobiles in a Card need to be verified by you before you can share them with your contacts. Verification provides all users certainty about the identity of the contact and prevents phishing.

Note that the one exception to this is whenever a user replies to another user’s data confirmation request because we consider that in such case the user initiating the communication already knew the user receiving the communication.

  1. If you cannot select a contact from the contact list it is because you do not have any contact’s email or mobile number. This implies that UpRing has no contact information that can be used to channel your communication.
Why I cannot request a Card to some contacts?
If you cannot select a contact from the contact list it is because you do not have any contact’s email or mobile number. This implies that UpRing has no contact information that can be used to channel your communication.

It may also be that you already requested a Card to that contact and it didn’t reply. If this is the case find the request in ‘Activity/Historical Events/Data requests sent to contacts’; if the contact has not replied to your data request then you can erase it. Ince erased, you will be able to resend it.

But can I access my contacts if I do not have a connection to the network?
Yes, you can. Remember that your contacts remain solely in your device, which means that there is no need for network connection to access them.
What happens if I have the phone disconnected or without coverage?
Nothing really happens. You can still access your contacts in UpRing (remember that they reside only in your device).

Any Card that you have shared with a contact or any request for data confirmation that you have sent to a contact while you had no coverage will be automatically processed whenever you have coverage and open the app.

Communications

How does upRing manages data exchanges?
We built UpRing with the aim to deliver maximum ethics, safety and privacy to you. This also applied to data exchanges.

We really do not manage data exchanges between users. We rather manage user connections. UpRing’s in-app, device-to-device communication technology acts as a kind of traffic agent. UpRing indicates you and your contacts when your devices are both reachable and provides to each app the necessary signaling information for you and your contact’s devices to be able to stablish a direct communication.

Whenever you open UpRing, your app checks with our servers if anyone attempted to deliver a Card or confirmation request to you. If so, if the that other user is reachable at that point in time, we tell that other user that you are ready to stablish a peer-to-peer communication and we provide back to both of you’re the necessary signaling information for you to be able to stablish a direct device-to-device communication. We do not store or manage any sensitive data exchanged between you.

We may use notifications to let you know that someone is willing to deliver a Card or confirmation request to you. Also, these notifications may indicate us that your device is reachable at that point in time, so that the direct device-to-device communication may be stablished even while your app is in background mood.

On occasions you and your contacts are not then ready to benefit from UpRing’s device-to-device communication technology. This happens when your contacts are not UpRing users or, even if they are UpRing users, if you are reaching them by first time and they did not verify the emails and/or mobile numbers that you have in your contact list. In such cases, because we do not consider emails and SMS safe enough, we do not send your sensitive private details via email or SMS. Your contacts will then receive an email or an SMS with only your message (if you wrote one) and a private link that directs your contacts to UpRing. You and your contacts will only have access to data exchanges in-app (through UpRing) and only when both of your devices are reachable simultaneously.

What does user-to-user or device-to-device communication mean?
It means that the actual exchange of information between users effectively occurs directly between devices, rather than using a central server.

Data exchanged remains only in the user’s device and, because there is no central server that stores such data, communication requires that both devices are live simultaneously.

Does upRing have access to the information exchange?
No. UpRing does not have access to the information exchanged between users.

UpRing’s in-app, device-to-device communication technology acts as a kind of traffic agent. UpRing indicates you and your contacts when your devices are both reachable and provides to each app the necessary signaling information for you and your contact’s devices to be able to stablish a direct communication.

When you communicate with a contact that is not yet an UpRing user, then UpRing only retains the contact’s emails and/or mobiles for the purpose of (i) sending to your contact an email or SMS with a private link that will lead the contact to privately connect with you via in-app and device-to-device and (ii) to avoid spamming your contact if you or other users try to connect at the same time. In this specific case, UpRing also copies in the emails and/or SMS to your contact any message that you typed when sharing a Card or when requesting data confirmation. No other information is retained by us and as soon as the communication occurs this information is erased.

I sent one of My Cards to a contact but it has not received it yet. Why?
Communication between users is absolutely private. UpRing guarantees this technologically through a revolutionary communication system that avoids the storage of data in our servers. Communications through UpRing are private, encrypted, and, most notably, device-to-device.

UpRing’s revolutionary asynchronous communication technology enables you and your contacts to exchange information device-to-device only whenever both of you are simultaneously connected. This may imply that you have to wait a bit for the information to flow but you will have certainty about privacy and safety.

Important notice: we suggest that you test how communications take place in the apps you use: if you send a message to a contact and the message is transmitted even when one of both devices is switched off, this means that the message is stored somewhere and not delivered device-to-device.

Recent questions

What happens if I remove the native Contacts app from my device to free memory?
It does not really happen anything. upRing and all other applications that interact with your native contact database will continue running as normal.
Should I only use upRing and disregard the native Contacts application?
The short answer is: no, you do not have to.

As part of our support towards Digital Ethics, we understand that you shall be free to use whatever application you want. upRing nicely integrates into the existing mobile ecosystem and does it by offering you alternative synchronization settings with your native Contacts app.

We obviously would love that you use upRing as your contact application of choice and will be happy to receive any feedback that helps us improve your experience using upRing.

Why should I use upRing and not the native Contacts application?
You can actually keep using your native Contacts application. Although eventually you may also decide start using upRing as your reference app all together.

The advantages that upRing offers to you are very numerous as you can confirm if you read through the Most Frequent Questions or if you give the upRing the chance.

By using upRing you will start eliminating entropy and chaos in the information contained in your native Contacts app.

Also, you will be able to ensure that those contacts that are relevant to you have your most recent and updated contact information.

upRing really enables you and your contacts to remain accessible over time regardless of the changes that you and your contacts go through.

upRing nicely integrates into the existing mobile ecosystem and does it by offering you alternative synchronization settings with your native Contacts app. You decide what information you want to view in your Contacts app: “all” or “only most recent & updated”. If you are unsatisfied with upRing you can leave your contacts’ information as it was before start using upRing.

If there is something about upRing that annoys you just let us know: [LINK TO WEBPAGE EMAIL?].

Who is behind upRing?
We are backed by Lion Nest, which is Abac Capital’s Venture Capital arm. Abac Capital (Abac) is an internationally focused Private Equity headquartered in Barcelona.

Its founding team comes from the senior team of Apax Partners (Apax), and has an outstanding track record both on Private Equity and Venture Capital. Apax actually shows the best Venture Capital track record in the region during the Abac’s team period, with 3 out of 4 ventures invested in business plan phase making it to IPO.

upRing’s founding team comes from a range of industries and backgrounds. It has ample international experience having developed their careers in international companies both in the US and across Europe.

Know more here: [LINK TO ABOUT US WEBPAGE?].

How does upRing make money without accessing my contact list’s data?
We are here for the long-term and making money of your data is not a long-term strategy. We want you as user and potentially as customer, but not your data.

Some of the upRing’s functionalities may be free of use but others may only be available to Pro users. Further, we will continue developing cool and handy functionalities for your benefit and some of them may only be accessible to Pro users.

We will inform you as we release future versions with additional functionalities.

I would like to invest in the next capital round. Is this possible?
We are glad that you like what we are doing so much. We cannot promise anything but it would be great that you let us know more about you and that you explain us why you are so keen. We promise to come back to you on due course.

upRing database & synchronization

Does upRing work directly on the native Contacts database? Why?
No. upRing works on its own contact database and then synchronizes with the native contacts database. Obviously, upRing’s contacts database remains solely in your device; we do not have access to your contacts.

Working on its own database allows upRing to offer numerous advantages for you:

(i) if you are unsatisfied with upRing, you can decide to leave your native Contacts database as it was before you started using upRing

(ii) you benefit from multiple synchronization settings to decide how to visualize information in your native contact database

(iii) upRing offers additional contact fields that are not in your native contact database

(iv) contact details in upRing are well organized by Card received.

Does upRing extract my Contacts database from my device?
No. This is your information only and no one but you should have it.

We believe it is highly unethical to offer you an app that requires extracting information such as your contact database while there are alternative technological solutions that make it totally unnecessary.

We strongly recommend that you refrain from using and granting access to contacts to any app that unnecessarily extract from your device your contact list.

Do changes in contacts’ data in upRing remain available in other applications?
Yes. upRing nicely integrates into the existing mobile ecosystem. upRing offers you alternative synchronization settings for you to decide what information you want in your native Contacts app (i.e. all information, only new and updated, and old or initial information).

To the extent that you grant access to your native contact database to other apps, the information will be available to these apps.

You decide what information you want to view in your Contacts app: “all” or “only most recent & updated”. If you are unsatisfied with upRing you can leave your contacts’ data as it was before start using upRing.

If there is something about upRing that annoys you just let us know: [LINK TO WEBPAGE EMAIL?].

What synchronization options with the native Contact app does upRing offer me?
upRing nicely integrates into the existing mobile ecosystem and does it by offering you alternative synchronization settings with your native Contacts app. As from the moment you give access to upRing to your native Contact database, upRing and your native Contact database remains synchronized.

Any change you make into your native Contact database will be reflected at upRing’s. Further, any change you make into your editable information in upRing (i.e. the originally imported data) may be reflected at your native Contact database depending on the synchronization setting that you select.

At upRing you will always have all the information. There are 3 different types of synchronization settings for you to decide what information you want to see in your native Contacts app:

– “Only most recent & updated”: if you want to have as clean as possible your Contacts app, this is your choice. Your native Contacts app will show the most recent information received from a contact (if you have received any) except for your private notes, which will continue to reflect whatever you manually imputed.

– “All information”: your native Contacts app will show both old information (including any edition made to such information) and any updated information received through upRing from a contact in the form of Cards.

Because certain fields in your native Contacts app can only have one data (e.g. names, last names, company, title…), upRing applies certain logic to these: (i) name related fields will show the updated information in the first Card received from a contact or a different information if you edit it, (ii) only original or edited private notes will be shown; you will never see public notes received from your contact and (iii) company related and other unique fields will show the latest information received from your contact.

– “Rollback”: select this setting if you are unsatisfied with upRing or for any other reason you want to leave your Contacts app as it was before start using it (or as edited from time to time).

How do I change synchronization options?
You can select your synchronization option of choice in Settings/Synchronization.
Can I leave the native contact database as it was before using upRing?
Yes, you can.

We want you to be comfortable when you use upRing. We understand that you contacts are something extremely valuable to you. Hence, if you are unsatisfied with how upRing is cleaning up your contact database you can decide to leave it as it was initially.

This is part of our commitment with Digital Ethics: we believe that you should be able to harmlessly quit upRing at any time if you are not satisfied with it. This obviously implies leaving the information in your Contacts app as it was before you started using upRing.

You can select “Rollback” in [Settings/Safety or Settings/Synchronization] and information in your Contacts app will remain as it was before you started using upRing(or as edited from time to time).

We are eager to learn from your experience and keep improving upRing. So, please, let us know your thoughts about your experience with upRing here: feedback@upRing.com

Privacy & Safety

Is my contact list data safe?
Absolutely. The information contained in your contact list only resides in your device, not in our servers. Therefore, your contact list is as safe as your mobile device because.
Do you extract from my device my contact list?
No, we do not extract it. Your contact list remains solely in your device. We do not have it.

We suggest that you remain cautious whenever a contacts app extracts your contact list from your device. Most frequently there is no need for it.

Does my contact list remain only in my device?
Yes, it is only in your device. We do not have it. We do not know we your contacts are or what information you have about them.

We suggest that you remain cautious whenever a contacts app extracts your contact list from your device. Most frequently there is no need for it.

But do you contact my contacts?
No, we do not contact your contacts. Only you can decide who, when and why to contact your contacts.

Bear in mind that we do not extract your contact list from your device. So, we cannot contact them.

We suggest that you remain cautious whenever a contacts app extracts your contact list from your device. Most frequently there is no need for it.

Do I keep full control of my contacts and communications with my contacts at all times?
Yes, you certainly do.

Your contact list remain only in your device. We do not extract your contact list from your device. So, we cannot contact them. We suggest that you remain cautious whenever a contacts app extracts your contact list from your device. Most frequently there is no need for it.

Only you decide who, when and why to contact one of your contacts. Only you decide if you share one of your Cards and only you decide who and when to request data confirmation.

You decide how you want to synchronize with your native Contacts app. If you are unsatisfied with UpRing you can decide to leave the information in your native Contacts app as it was before you started using UpRing (or as edited from time to time).

Are communications with my contacts safe?
Absolutely. Your communications are safe and private thanks to UpRing’s unique and ethical communication technology.

If your contacts are not UpRing users and you send them a Card or a request for data confirmation, your contacts will receive an email or an SMS with your message and a private link: emails and SMS receive no sensitive information contained in your Cards. You and your contacts will only have access to data exchanges in-app (through UpRing) and only when both of your devices are reachable simultaneously.

UpRing’s in-app, device-to-device communication technology acts as a kind of traffic agent. UpRing indicates you and your contacts when your devices are both reachable and provides to each app the necessary signaling information for you and your contact’s devices to be able to stablish a direct communication.

How does key data verification add to safety?
Users have to verify key contact data (i.e. emails and mobile phones) whenever they want to share with one of their contacts a Card that contains such data. This provides all users certainty about the identity of the contact and prevents phishing.

Note that the one exception to this is whenever a user replies to another user’s data confirmation request because we consider that in such case the user initiating the communication already knew the user receiving the communication.

Key data verification allow you to benefit from UpRing’s revolutionary device-to-device communication technology and its enhanced privacy and safety levels. These communications are channeled in-app and completed safely & privately device-to-device only when both of your devices are reachable simultaneously.

We recommend you to verify even rarely emails and mobile numbers to maximize your privacy and safety through UpRing’s unique communication technology.

Further, verify all your emails and mobile numbers is the best way to guarantee that a relevant update from a contact gets lost somewhere in your inbox. You also minimize the risk of anyone hacking your email account and getting access to the private links you have received.

Verify all your emails and mobile numbers, even if they are rarely used, is the best way to guarantee that a relevant update from a contact gets lost somewhere in your inbox. You also minimize the risk of anyone hacking your email account and getting access to the private links you have received.

Will I lose previous contact data?
No. You will not lose previous contact data.

You can always select “Rollback” in [Settings/Safety or Settings/Synchronization] and information in your Contacts app will remain as it was before you started using UpRing (or as edited from time to time).

What information does upRing have about me?
UpRing helps prevent identity-theft by forcing the verification of exchanged emails and mobile numbers. We keep this information, which also allows you to receive in-app communications directly from your contacts,

You can use UpRing without registering or verifying any data. UpRing will then have no information about you but unfortunately, for safety reasons, you will only be able to benefit partially from UpRing’s functionalities as explained below.

When sharing a Card with (or when sending an information to) a contact for first time, we will also request your name so that your contact receiving your Card or request knows who you are. We will also keep it.

UpRing may also routinely collect information that does not identify a specific person, and use it to improve your experience and better decide which new functionalities may benefit you in the future. This may include your activity through UpRing (e.g. number and type of Cards created, shared and received; number of requests sent to contacts; Application uptime; successful vs failed connections…) and generic information (e.g. number of contacts in your contact list, generic quality measures of your contact list, location, preference data…).

How does upRing use personal data?
We suggest you go through our Privacy Policy and specifically through clause #2 (“what data do we collect and what is the purpose of the data processing?”). We strongly support Digital Ethics and we are positive that you will really like what you see there.

The short answer is that we do not extract personal data from your contact list (it remains in your device). We limit the amount of your personal data we hold to the minimum required for safety, privacy and functional reasons. Actually, the only data we keep about you is your verified emails and mobile numbers (to allow you to share your Cards and to benefit from UpRing’s device-to-device communication technology) and your full name to make the proper introduction when you contact for first time a contact that does not yet have the app or that has not verified the emails and/or mobiles that you have about that contact.

Does upRing share personal data with third parties?
We use reputed third parties to assist us in delivering parts of the services to you. This includes, for instance, third-party service providers that facilitate electronic communications ordered by you (e.g. when sending emails or SMS to people you contact for first time through emails and mobile numbers that they have not verified).

We therefore may share portions of your Information with these third parties to the extent necessary for them to provide these services.

These companies are acting on our behalf and are required, by contract with us, to keep this Information confidential and are only authorized to use it for specific purposes.

Data verification

Why do I have to verify key contact data (mobile phones and emails) included in a Card for me to be able to share it with my contacts?
We are determined to fight against fraud and misbehaviors. Hence, UpRing incorporates specific measures to avoid them and verification is one of them.

All emails and mobiles in a Card need to be verified by you before you can share them with your contacts. Verification provides all users certainty about the identity of the contact and prevents phishing.

If you identify any misuse, fraud to any other illegal behavior, please, report it to us for us to take immediate action: [link email]

Is there an exception to the obligation to verify my key contact data?
Yes, there is one exception. The one exception to this is whenever you (or any user) reply to another user’s data confirmation request. We consider that in such case the user initiating the communication already knew the receiving user and there is no need to ask for verification.

Note that you will be able to share one of your unverified Cards when a contact requires data confirmation from you but you will not be updating the contact when you edit the Card.

Should I verify mobile numbers and email addresses that I do not want to share in a Card?
We strongly recommend you to verify all emails and mobile numbers you have. Even if you rarely use them and do not plan to share them in Cards (e.g. university email account years after you completed it, or those old email accounts that you never get rid of because you are afraid ).

Verifying key contact data comes with convenience, safety and privacy advantages for you:

(i) when you verify rarely-used-contact-data, you provide old contacts that may have old information about you a way to (re)connect

(ii) as these contacts reach you, you can use UpRing to update your contact details on their address books… this seems like a nice way to start getting rid of those old email accounts that you don’t use any more, doesn’t it?

(iii) by verifying emails and mobile numbers you avoid receiving emails and SMS from contacts that use UpRing to send you their updated contact details (in the form of Cards) or to send you a data request confirmation. Remember that Communications initiated by a contact through verified emails and mobile numbers provide you maximum safety and privacy (because these communications are channeled in-app and completed safely & privately device-to-device only when both of your devices are reachable simultaneously).

Verify all your emails and mobile numbers is the best way to guarantee that a relevant update from a contact gets lost somewhere in your inbox. You also minimize the risk of anyone hacking your email account and getting access to the private links you have received.

If I delete a Card with a verified mobile number and/or email, will I have to verify the mobile number and/or email again to share them in another Card?
No, these verified emails and mobile numbers will remain verified until you specifically unverify them.

You can have verified emails and mobile numbers that are not in Cards. This is actually convenient for you (see “Should I verify mobile numbers and email addresses that I do not want to share in a Card?”).

How can I delete or add verified mobile numbers or email addresses?
You can unverify emails and mobile numbers in Home/Verify Cards.

Note that unverified emails and mobile numbers remain only in your device. You do not have to expect erasing them for us to erase them from our servers as we do not have them.

You can add emails and mobile numbers in Cards. Once you save a Card that contains a new unverified email or mobile number you will be prompted for verification. You can also go to Home/Verify Cards and verify these data there.

What happens if I change my phone number or my email?
You can unverify emails and mobile numbers at any point in time. Just update your Cards with your new emails and mobile numbers and verify them for your contacts to be automatically updated about your new contact information. Easy.

If a new user gets your email and/or mobile and verifies it, such email and/or mobile will be automatically unverified in your device.

Other

Service Status
If there’s an unexpected issue with our Sync Service, or when we’re doing Scheduled Maintenance, we update our server Status Board (http://status.upRing.com) with the latest information.
Where are upRing‘s Servers located?
We host all of UpRing‘s databases and servers in Oregon, using Amazon Web Services.
Our Privacy Policy and Terms of Use
To find out more, please read our Privacy Policy and out Terms of Use.
Android App Permissions Explained
Keeping your data safe and secure is very important to us. We only request permissions to you to the extent that they are necessary to deliver you the service.

To find out more, please read our Privacy Policy .

iOS App Permissions Explained
Keeping your data safe and secure is very important to us. We only request permissions to you to the extent that they are necessary to deliver you the service.

To find out more, please read our Privacy Policy [Link to article].

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